How to Choose a Legal Answering Service

Thinking about getting a legal answering service for your law firm? In this post, we break it down and explain why it's a game-changer and what to look for when choosing one.

What? A legal answering service is like having a receptionist available 24/7, capturing every call and making sure potential clients don't slip through the cracks.

Why? Missed calls mean missed opportunities, and revenue. A legal answering service ensures you never miss a lead, giving your clients the immediate attention they expect.

How? Choosing the right service is key. Look for features like:

• Around-the-clock availability

• Experience with legal terminology

• Customized scripts

• Call reps training in taking legal calls

  
  

Why Your Law Firm Needs an Answering Service

In today's world, people expect immediate responses. Think about it, how often do you let calls go to voicemail, especially from unknown numbers? Potential clients are no different. If they don't get a prompt answer, they'll likely move on to the next firm on their list. Click here for our missed call cost calculator to see what you might be losing.

A legal answering service acts as your firm's front line, making sure every call is answered by a live person, who knows how to turn a prospect into a client, no matter the time of day or night. This not only improves client satisfaction but also helps you capture more leads and grow your business.

Key Features to Look For

Not all answering services are created equal. When choosing a service for your law firm, consider these essential features:

• 24/7 Availability: This is a must-have. Your service should be available around the clock to capture every call.

• Legal Expertise: The answering service should have experience handling calls for law firms and be comfortable using legal terminology.

• Call Routing and Message Taking: The service should be able to route calls to the appropriate person or take detailed messages.

• Integration with Your Systems: The service should integrate with your existing CRM or case management software.

• Professionalism and Courtesy: The answering service should represent your firm in a professional and courteous manner.

• Customization Options: The service should be able to adapt to your firm's specific needs and preferences.

  
  

Choose a Legal Answering Service - Benefits Beyond Missed Calls

Besides capturing every lead, a legal answering service offers several other benefits:

• Peace of mind: Arguably the #1 benefit.

• Improved Efficiency: Your staff can focus on their core duties without being interrupted by constant calls.

• Increased Client Satisfaction: Clients receive prompt and professional attention, leading to greater satisfaction.

• Enhanced Image: A dedicated answering service portrays a professional image for your firm.

• Reduced Overhead: You can save on the cost of hiring and training a full-time receptionist.

  
  

Making the Right Choice

Choosing the right legal answering service can seem daunting, but it doesn't have to be. Start by making a list of your needs, concerns, and main goal. We’ll be happy to give you a quote and compare the features and pricing of our service.

Don't hesitate to ask for references to see how the service performs. The right answering service can be a valuable asset to your law firm, helping you grow your business and provide exceptional client service.

So, are you ready to take your client communication to the next level? Contact us today or call now! 800-380-3380