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DID YOU KNOW?

Your Phone Etiquette Could Be Losing You Clients

98%

of clients are turned off by poor phone skills.

80%

of potential buyers do not leave voicemail messages and are lost.

78%

of consumers bail on their intended transaction because of poor service experience.

WHAT WE OFFER

LawyerLine Features

Custom Call Handling

GREETINGS | TRANSFERS | VOICEMAIL

Our live receptionists always execute the best call handling practices. From warm, personalized greetings to custom voicemail, we not only answer the phone, we will transfer important calls to your direct line.

Potential Client Intake

BASIC | FULL | CASE DETERMINATION

With over 8 years as the legal intake specialists, LawyerLine has perfected the client intake process. With case questions of the highest quality, customized by you, our team will give you the imperative information you need to claim a case.

Detailed Reporting

INDIVIDUAL | DAILY | MONTHLY

LawyerLine is more than just an answering service. An individual call summary, daily call summary and monthly report will be sent to each lawyer so every law firm is prepared at all times.

THE LAWYERLINE DIFFERENCE

Why Choose LawyerLine?

600

SAVED HOURS

The amount of hours we save our most active firms per year.

4x

CLIENT GROWTH

The amount we can improve client conversion rate for small firms.

$$

SAVE THOUSANDS OF DOLLARS

Let us save you thousands of dollars by never missing a call again.

WE KNOW WHAT YOU NEED

On Demand Features

Outbound Calling

LawyerLine receptionists call your potential clients, existing clients, adversaries, vendors, and more back on behalf of you and your law firm with whatever response you’d like.

Appointment Scheduling

LawyerLine will set up all of your appointments, meetings, and client visits with whichever platform you already have set up (Clio, Practice Panther, Cincompass, etc.)

Payment Collection

As virtual assistants, we are able to easily and efficiently take and record all payments with the platform you already have in place (PayPal, Stripe, Google Wallet, etc.)

Smart Blocking / Smart Matching

By providing custom blocking technology and Lawyer.com’s advanced client matchmaking expertise, LawyerLine’s call representatives deliver favorable and timely results from all callers.

TESTIMONIALS

Client Relations

As a small firm, having the ability to let LawyerLine answer, screen, and forward my calls to wherever I may be, has been invaluable. I consider this team of virtual receptionists to be part of my own.

Jamison Mark, Mark Law Firm

HERE'S A SNEAK PEEK

Listen to the Team at Work

Meet some of our LawyerLine representatives by pressing play. You’ll be able to hear everything that your clients do! From our friendly greetings to our extensive client intake, and more.

MEET KRISTIN

Team Member since 2018

MEET JENNA

Team Member since 2016

MEET RAYNE

Team Member since 2017

MEET BRIANNA

Team Member since 2017

PERSONALIZED GREETINGS

LawyerLine receptioinists are fully integrated into each firm; we answer every call just as you would, consistent with your brand.

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LawyerLine receptionists are fully integrated into each firm; we answer every call just as you would, consistent with your brand.

CLIENT INTAKE

Customize the questions we ask! Our team will take direction to collect all of the information that is important to you.

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Customize the questions we ask! Our team will take direction to collect all of the information that is important to you.

APPOINTMENT SCHEDULING

Simply grant us access to your schedule and our team will book new appointments for you.

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Simply grant us access to your schedule and our team will book new appointments for you.

WE'D LOVE FOR YOU TO KNOW

Frequently Asked Questions

What do I do if I need more minutes?

All of our plans are customized for you; we will both figure out the minute plan that makes the most sense for you as a lawyer. But don’t worry, we will update you on how many minutes you have left! There are no surprises with this law firm answering service!


Can I customize the questions you ask potential clients?

Yes of course! We may be the legal intake specialists, but we understand that you know best! Depending on your client intake preferences, you can as as many questions you’d like. Some LawyerLine clients give over 50!


Are there any other features available that are not listed?

Currently we do not have other features available, but remember - we are your virtual assistants! If you believe there is something we could do for you, let us know. We are eager to help!


Does the representative change with every call?

We have the same 8-10 call representatives answer for each law firm, which allows us to understand you, your preferences, and your clients.


What do you mean by case determination?

With the legal client intake we provide, we are able to determine whether or not you can take on the caller’s case. This is based off of “qualifiers” given to us beforehand by the attorneys themselves.


What do you do when a personal call comes through?

We will treat it like any other call type. We will either write down a message for you or transfer the call if it is urgent.


HAVE MORE QUESTIONS? CALL NOW!

800-380-3380